30 Day “Make it Right” Policy
Here at Spring, we want to make sure you love your order and if for any reason you’re not fully satisfied, we’re here to make things right. As long as you contact us within 30 days of receiving your order, we’ll provide a solution.
For any quality issues, be sure to provide clear photos of the products on a flat, well-lit surface. This quick and simple step will help us to provide a speedy resolution.
Cancellations and Amendments
All of our products are made to order especially for you. If you wish to cancel or amend your order, please use the link provided in your confirmation email. You can edit your order at any time before it goes to production. Please keep in mind that in some cases, this could be as soon as two hours for Rush shipping, just 12 hours for standard shipping, or once the listing ends (whichever comes first).
Once your order has gone to production, you may be eligible for a replacement/resolution depending on the situation. After you’ve received your order, you have 30 days to address any concerns you have.
- Afterpay Orders: If you’d like to cancel your Afterpay order, please reach out to us at [email protected] Until your order has been sent to production you can make changes to your order/shipping address from the links in your confirmation email.
- Digital products: Digital product orders cannot be canceled or refunded once payment has been processed. For customers located in the UK/EU, digital product orders cannot be canceled or refunded once the download has begun. Please see our Terms of Service for more information. If you have additional questions please see our digital product FAQs here. If the Digital product you download does not match what was advertised, reach out to us at [email protected] to let us know.
- NFT Orders: NFTs are also considered Digital products and cannot be canceled or returned. Once you place your order, your information is shared with Bondly and the minting process for your order is started and cannot be stopped. Please see our Terms of Service for more information. If you have additional questions please see our NFT FAQ’s here.
- Pre-sale orders: Pre-sale product orders cannot be canceled after the pre-sale period has ended and production has begun.
- Face mask / Neck Gaiter orders: These items are final sale items and cannot be returned for safety reasons. If your face mask or gaiter is defective in any way, please reach out and we’ll be happy to help.
For the fastest resolution, please include a photograph demonstrating the poor quality of the print or the damaged area of the item. The most optimal pictures are on a flat surface, with the tag and error clearly displayed. We will use this information to help you with your order, as well as eliminate errors in future printing.
At Spring, we understand that gift-giving can be a complex art. If you’ve ordered or received a Spring product as a gift and it needs to be returned, our standard policies will apply.
- PayPal: Any refunds processed will show back up in your Paypal account within 24 business hours. Please note, the refunded amount must be transferred back to your banking institution from your Paypal account.
- Credit Card: Any refunds processed via your credit/debit card will show back up in your bank account within three to five business days.
- Prepaid Card: Refunds cannot be processed to prepaid cards.
- Afterpay Orders: Any refunds processed for Afterpay orders will show in your account as from “Afterpay”. Refunds are processed differently based on how many payments you’ve made. You can find specific details on Afterpay refunds here.